HP OfficeJet Pro 8730 & HP 955 Cartridges

[thanlwin]

I have purchased a number of print cartridges for this machine as standby for our school going children, a few for each colour.

Cartridge Models:-

C, M & Y - 955, 955XL,

Black- 955,955XL, 959XL

They are shown inside cartridge bay itself beside Product No. D9L20A

But just recently, the machine does not accept those cartridges anymore when I tried to change an empty Cyan cartridge, The LCD display mentions "An older generation cartridges is detected".

I have tried to reach out to HP on this issue to highlight financial loss from the their un-announced change for a few months already in their web interface but the process was going round and round and never been solved until now.

The machine I purchased was quite expensive and I feel very unfairly treated by HP. Anyone encountered the same problem as me?

[Nal_NR]

Hi @thanlwin,

Welcome to the HP Support Community. 

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