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‎08-06-2020 03:05 PM

HP Recommended
Product: HP OfficeJet 9010
Operating System: Microsoft Windows 10 (64-bit)

Maybe unrelated but up until yesterday when I lost power for a little while I could scan anything.  Now when I try and scan from my pc it says Printer status unknown.  Scanning is unavailable.

1 REPLY 1

‎08-09-2020 05:14 AM

HP Recommended

@rhalloran, Welcome to the HP Support Community!

  • Which application are you using to scan?
  • Have you checked if you are able to print?
  • Make sure the printer and the PC are connected.

 

Use the HP Scan Extended app to scan and check if that helps.

Click here to download the app. 

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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