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‎11-15-2021 03:31 PM - last edited on ‎04-15-2026 09:43 AM by Moderator

HP Recommended
Product: HP OfficeJet Pro 9010

My HP  App recommended me to do a Factory Reset. I agreed and the app sent a factory reset request to the printer. Afterwards, the printer screen is asking me to do an alignment test with the existing cartridges, but will not until I connect to my HP account, which I cannot do as I have no option to connect to my wifi. I do not have a printer cable.

 

The on-screen menu insists that I put cartridges in before I do anything, so there's no way to use it.

Please help here. Thanks!

Category:
1 REPLY 1

‎11-19-2021 10:42 AM

HP Recommended

@bsh3nd

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

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