HP OfficeJet Pro 9010 Series Printer not connecting

[Wpgsbest]

I am having challenges connecting to my printer from PC.  I have used HP Smart, HP Doctor and Adding printer using  "Printers & Scanners" option in PC settings.  Pictures  of what appears.  Power has been reset several times on printer and laptop has been restarted as well. Printer appears online in setupThen asked to select a different printer after clicking on the printer

[Anand_Andy]

Hi @Wpgsbest,

Welcome to the HP Support Community

I understand you are facing a connectivity issue with your HP OfficeJet Pro 9015 All-In-One Printer. I really appreciate your efforts in trying to troubleshoot on your own. 

Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Check if you are able to open the Embedded Web Server page by typing in the IP address on a browser( Google Chrome or Microsoft Edge)?
• Did you make any recent changes to your router?

While you respond to that, let's try the below steps.

Set a manual IP-

To set a manual IP and try the steps below -

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

Once Manual IP is set then try connecting the printer to the TCP/IP port

 --->Touch on the wifi icon ((i)) on the printer and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address,  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

Hope this helps! Keep me posted. 

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