HP OfficeJet Pro 9010 with error blue screen 01b3b8e6

[YuryNed]

Hello, I saw that you have repeatedly helped with this error, could you help me with the instructions? Thanks

[Irfan_06]

Hi @YuryNed,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[YuryNed]

Thank you for responding. Unfortunately, this option did not help me, maybe there is another way? Thanks

[Irfan_06]

Hi @YuryNed,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[YuryNed]

Hello, Irwin 6, thank you for your help, but my touchpad does not work, it has a blue screen and an error number, it does not respond to touch. Also, the printer is not detected by the computer either via USB or network port. I connect them one at a time, not at the same time. Thank you.

[YuryNed]

Hello, Irwin 6, thank you for your help, but my touchpad does not work, it has a blue screen and an error number, it does not respond to touch. Also, the printer is not detected by the computer either via USB or network port. I connect them one at a time, not at the same time. Thank you.

[Irfan_06]

Hi @YuryNed,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support