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‎07-25-2021 01:31 AM - last edited on ‎07-25-2021 01:01 PM by Retired

HP Recommended
Product: HP OfficeJet Pro 9014
Operating System: macOS 11.0 Big Sur

We have this apparently known problem for a couple of days. No particular change in our configuration though. A recurring problem which comes back after a unplug-re plug  after a few minutes. The printer is so to say unusable.

 

Model : HP OfficeJet Pro 9014 

Product number: 1KR51B

Serial number : [personal info removed]

Firmware : MANHTNPP1N002.2128A.00

 

Could someone please send me the instructions for a factory reset if it solves the issue?

 

Thanks a lot

 

F4cto

Category:
2 people had the same question
1 REPLY 1

‎07-28-2021 08:37 AM

HP Recommended

@F4cto

 


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I Am An HP Employee

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