HP OfficeJet Pro 9015 All-in-One Printer stuck on alignment page

[jmoulin1]

I accidentally did a cold restart on my OfficeJet 9015 printer, which is enrolled in the Instant Ink program.  When the printer restarted, the display said, "Cartridge cannot be used until printer is enrolled in HP Instant Ink."  The printer then asked me to print an alignment page; the display now shows the message "Printing the alignment page," but nothing is printing, and there is no way to continue or print. Please help. Thanks!

[Raj2111]

Hi @jmoulin1 

Welcome to the HP support community.

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Let go step by step, First lest resolved the alignment frozen screen on your printer, Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Second Please tunr on the  WEB SERVICES to avoide the error thats says "Cartridge cannot be used until printer is enrolled in HP Instant Ink."

Uee this document link mentioned belwo to check how to turn on the web services :

https://support.hp.com/us-en/document/c05329102

If the issue still persists, refer to the steps under "How do I fix cartridge errors associated with printer enrolment?" from this link as per the printer enrolment status and let me know if that fixes the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support