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- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP OfficeJet Pro 9015 Driver not available

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08-20-2020 11:07 AM
Hello people. Yesterday I upgraded my Laptop with Win10 on Win10 2004 major update. Today I tried to print but I found a message: "Driver not aviable". I try to disable and then aviable the printer, I uninstalled HP Smart and then I Installed again but there is again the issue. I tried to disable firewall and Antivirus, but same problem. I installed HP Print and Scan Doctor but I didn't find any solution. Someone can you help me? Thank you all for help. Note: The printer is networked with wifi.
08-23-2020 11:52 AM
Welcome to the HP support community.
Perform root level uninstallation to remove all the printer related software's.
- In Windows, search for and open Programs and Features.
- Select your HP printer.
- Select Uninstall.
- In Windows, search for and open Devices and Printers.
- In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
- Open up the run command with the "Windows Key + R" key combo.
- Type printui.exe /s and click OK.
- Click on Drivers tab.
- Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
- Select OK.
- Remove all instances of the same.
- Select Apply and OK on the Print Server Properties windows.
- Close Devices and Printers.
- Restart the PC again.
Download and install printer full feature driver
Click here to download the driver.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee