HP OfficeJet Pro 9015 and print queue errors

[spiritvision]

Thank you, I have done that.  The printers EWS page does not come up, just attempted browser results for the IPV4 address.

[KrazyToad]

@spiritvision

Let's try a Semi Full Reset

Please check your Inbox for instructions

Thank you

[spiritvision]

Thank you!  I followed the instructions, ....so far so good! I will see how today goes!

[Jay_G24]

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on the public posts if you feel the post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[spiritvision]

I am still having problems.  The printer continually goes offline and I have to keep restarting it....sometimes I give up and my print will suddenly come out an hour later.  Right now I am restarting it once again, and it is stuck in "checking printer" and has been for a half hour....any other suggestions???

edited to add....I can print from my samsung phone no problem, except...when I then try to print from my computer after the reset my computer says printer error and....when I then try to print from my phone it says "printer blocked"...

[KrazyToad]

After performing the Semi Full Reset, try assigning the Manual IP Address Again and check if that helps

Thank you

[spiritvision]

Thank you, while i appreciate the option I cannot do that on my own.  Someone had to walk me through it.

I keep going in circles.

I can print from my phone no problem.

My daughter can print from her MAC no problem.

It is just my windows 10 computer where the printer continues to go offline and I cannot get it back.

I cannot keep doing the same things over and over again.  I spent 4 hours on the phone with Geek Squad on Sunday.

[KrazyToad]

If you could get someone to help you with assigning the Manual IP Address that would be good

At that time you could also ensure the IPV6 Address is disabled

(1) From a computer connected to your network, type the IP address for your printer into the URL field of your Internet browser.

Note: To get the IP Address Print a Network Configuration Page

- To print a Network Configuration Page - Press the Wireless button ( ) and the Information button ( ) at the same time.

(2) Click the Network or Networking tab, and then open the section or page for your network type: wired or wireless.

(3) Select Enable IPv4 only (or similar)

(4) Click Apply, and then wait until the changes are confirmed.
 

Thank you

[spiritvision]

Appreciate all the help, but it should not be this difficult to figure this out.

Still having problems.  I am only able to print from my phone, not from my Windows10 computer.