• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-08-2024 01:45 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer

My HP OfficeJet Pro 9015 is stuck in shutting down mode. The screen stays on, the wheel stops turning, and the printer is not shutting down.

I've ALREADY tried unplugging it, removing the cord, waiting 60 sec and replugging and turning it back ok, did not fix it. I've tried it twice.

 

Thanks for your assistance. 

Category:
1 REPLY 1

‎04-11-2024 08:48 AM

HP Recommended

Hi @sachabaptista,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like your HP Officejet Pro 9015 is experiencing a persistent issue with shutting down properly. Since the usual method of unplugging and re-plugging hasn't resolved the problem, there are a few additional troubleshooting steps you can try.

 

  • Hard Reset: Sometimes, performing a hard reset can resolve issues with printers stuck in a particular mode. To do this, disconnect the power cord from the printer while it's still turned on. Then, wait for about 1-2 minutes before reconnecting the power cord and turning the printer back on.
  • Firmware Update: Ensure that your printer has the latest firmware installed. Sometimes, outdated firmware can cause various issues. You can usually update the firmware through the printer's settings menu or by downloading it from the HP website and installing it manually.
  • Factory Reset: If the issue persists, you may need to perform a factory reset on the printer. Keep in mind that this will reset all settings to their default values, so you may need to reconfigure the printer after the reset. The exact steps for performing a factory reset can vary depending on the printer model, so refer to the user manual or HP's support website for instructions specific to the OfficeJet Pro 9015.

 

Try these steps and see if they help resolve the issue with your printer.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.