HP OfficeJet Pro 9019 admin password reset

[Peds1944]

I have an HP OfficeJet 9019 printer and cannot access any of the setup parameters.

I get the flash message 'This feature has been locked by the person who set up the printer'.

How can I unlock this as I don't remember the password?

How do I carry out a password reset, please?

[Nal_NR]

Hi @Peds1944,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We have to perform a Semi Full Reset to unlock the features of the printer/Reset the password. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Peds1944,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Peds1944,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us