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‎11-03-2024 09:31 AM

HP Recommended
Product: HP OfficeJet Pro 9020 All-in-One Printer

The menu on the printer does not have "Network ..." or "Tools"

Could I do a factory reset to restore original settings?

Category:
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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-05-2024 09:41 AM

HP Recommended

Hi @Snodaz ,

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee

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1 person found this reply helpful
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1 REPLY 1

‎11-05-2024 09:41 AM

HP Recommended

Hi @Snodaz ,

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
Reply
1 person found this reply helpful
Was this reply helpful? Yes No
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