cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Craig20459
New member
1 0 0 0
Message 1 of 2
62
Flag Post

HP OfficeJet |Pro 9020 Set Up Problems

HP Recommended
HP Pavilion 23
Microsoft Windows 10 (64-bit)

HP Officejet Pro 9020 on setup continues to say 'Load plain Letter or A4 paper.' yet both trays are full and test pages can be printed. Cannot progress to anything else on the printer screen. Received a message that a firmware update would occur which it appears to have happened but paper error message still appears.

 

Really annoying for this to happen on setup of a new machine!

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,719 18,696 1,536 1,511
Message 2 of 2
Flag Post
HP Recommended

@Craig20459, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation