HP OfficeJet Pro 9020 series Admin Password Reset

[IT-Jeremy]

Password is unknown and need it reset. If this can't get resolved soon it will be trashed.

[Gaya1239]

Hi @IT-Jeremy ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've forgotten the admin password for your HP OfficeJet Pro 9020 series, here are some steps you can try to reset it:
 

Factory Reset from Printer Control Panel:

• Go to the Settings menu on the printer’s control panel.
• Look for Restore Defaults under the Printer Maintenance or Support settings.
• Select Restore Defaults and confirm. This action resets the printer to factory settings, removing any set passwords.
• Note: This will also remove any other customized settings you may have applied.

HP Smart App (If You Have an Account): HP printer setup (HP Smart app)

• If the printer is already connected to HP Smart, you may be able to reset the password through your HP Smart account. Open the app and see if you can access Printer Settings > Admin Password to reset it.

Embedded Web Server (EWS): Use the HP printer Embedded Web Server (EWS)

• If your printer is connected to the network, you might be able to access the Embedded Web Server (EWS) to reset the admin password.
• Open a web browser, type in the IP address of your printer (you can find this in Printer Settings > Network Settings on the printer display), and go to the Settings or Security tab.
• If prompted, try any default admin password (like "admin" or "1234") if you haven't previously set a password.

Refer to this document: HP OfficeJet Pro 9020 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[IT-Jeremy]

The issue is I need the password reset to the printer. The place where a password is required to change any settings 192.***.*.***

[Gaya1239]

Hi @IT-Jeremy ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!