HP OfficeJet Pro 9020 series wont install on HP Probook 650 G8 - Handle is invalid

[tsheff18]

One of my clients recently got a new HP Probook 650 G8 and I cannot get her HP Officejet Pro 9020 series printer installed on it.  The printer installs fine on older laptops but not on this one for some reason.  I have removed/reinstalled the printer multiple times and the printer always errors out and doesn't install the print driver and produces an error "Handle is invalid".  The printer is setup via ethernet on the network but I also tried installing the printer via USB and keep running into the same issue.  I tried installing the printer using the HP Smart App and downloading the full feature software from HP's website.  I am at a total loss on this one.  As a side not I had this same issue with another client using the same model printer and the laptop was a Z book 14" G8.  The firmware on the printer is current and I tried a factory reset on the printer as well.  Is there some sort of compatibility issue with this printer and newer hardware ?  I know I have encountered this error before when installing other HP printers and using the UPD instead of the regular print driver always installs and the printer functions fine.  This printer is not compatible with the UPD.  Any help would be much appreciated

thanks Todd

[Dragon-Fur]

@tsheff18 

Welcome to the HP User Community.

At least one model in this G8 series was introduced in 2020 - not "that new", at least in the case of that Product Number / model.

What does that mean?  Maybe nothing.

As a side note, when I opened the  HP ProBook 650 G8 Notebook PC  > Category Software, Drivers, and Firmware

I do find that the system supports Windows 11.

For both Windows 10 and Windows 11, there is a BIOS update.

You know these can be important - IF the BIOS (or any other drivers) need to be updated on the system, take care of that.

Example:  HP BIOS and System Firmware (T72/T74) 

What else?

Some ideas and check points...

If you have not done so,

• If the system is in need of Windows Updates, these should be applied first.
• Sure, make sure the Probook is running the Drivers / Updates you want installed.  I don't care if you "update everything" - this is your system - update what you think is relevant to proper control and operation in your environment.  I do recommend keeping the BIOS current - this (also my opinion) should be updated manually and by itself...
• Consider connecting the printer using its own static / manual IP Address and (of course) on the same Subnet.
• Restart everything, including the printer, the router, and the computer.

• Fully uninstall any existing printer software from the computer (Control Panel > icon view > Programs and Features)
• Restart the computer and sign in
• Check and Remove - any lurking bits of printer software  (See Check / Remove section later in this message)

If any "lurky bits" are removed as a result of the checks,

• Restart the computer and sign in
• Install the printer software

Details / How-to -/ Check - Remove / Examples

If the simple uninstall / restart / install has already been tried and does not work:

(then)

Uninstall the printer software from Programs and Features,

Restart the computer and sign in,

>>> Add the steps in section "Check and Remove" (included later in this message),

Install a fresh copy of the Full Feature Software / full driver printer software,

Restart the computer and sign in

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Printer Assistant / HP Scan

The Full Feature Software should be installed and functional (working as expected).

If the full driver printer software is installed but not working correctly, it can be uninstalled / reinstalled.

Printer Software Check - Is the printer software installed?

Notes

When the full driver printer software is installed,

Find the printer software listed in Control Panel > icon view > Programs and Features.

The installation of the full printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_5

Next...

Printer software installed and  listed >> Software is out of date or is not working

NOTE:  If the printer software shows installed but is not working as expected, remove and reload the software.

NOTE:  Windows 11

Windows Start > Search for Control Panel and open

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

What if?

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

==========================================================

Check and Remove Section

Reminders

• After all checks > If any changes are made > Restart the computer and log in
• Can't stand it?  Do the first one and ignore the others - see how it goes

Check / Remove - Printer Drivers – Lurking in Devices and Printers

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

(Top Ribbon) Click Print Server Properties > tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Check / Remove – Printer folder/files in C:\ ProgramData

Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard

Delete any Printer related folders / files

Check / Remove - Printer Software – Lurking in the Device Manager

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Check / Remove  - Printer Software – Lurking in the User Account

Clear HP / files in Temp folder

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (Ignore files that cannot be removed)

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

Manual Queue Reset

Optional – Add this procedure if there are continuing issues…

Windows 10 / Windows 11

Windows Start > Search for “Services”

Optionally Right-Click and Pin to Start / Taskbar > Open Services App

Windows 10

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete any files found in folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

End Check and Remove Section

After all checks are completed > Restart the computer and log in

Finally...

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

The "offline" printer software can be installed using the Easy Start Software wrapper - use the newer version if more than one version is found.  The Easy Start Software will find, download, and (hopefully) help you to select and install the full driver printer software.

Installation "How-to" Video here:

HP OfficeJet Pro 9020 | 9022 |9025 | 9026 | 9028 |9018 Download & Install HP Full featured software

and / or

Method - Use the Easy Start Software to Install the Full Feature / Full Driver Software

Reminders

• The Full Feature Software installation package might have been moved to subcategory Software-Utility

• The name of the installation package varies.  For example, the package name might include the word “Accessories” or “Easy Start”

Find, Download-Save-Install – Easy Start package in your printer’s support website

• Open your printer Home Page > Support Website   
• Open Category Software and Drivers > If not package found, check in sub-category Software-Utility

New printer models and latest Windows, install using the newest HP Easy Start Software wrapper

• Home Page – HP Easy Start 
• Open Category Software and Drivers 
• Open Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start Software to install your print software 

Reminder:  If using USB >> Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• Select to install the “Full Driver” / “Full Feature Software” / "Basic" software
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Optional Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the Smart application).  If necessary, select the "Basic" Software.
3. Skip / Ignore suggestion(s) that you add anything you do not want / need at the moment.  For example, you do not (at the time of installation) need an HP Account and you do not need or want to sign up for Instant Ink just because you are loading the printer software.
4. Full driver provides access to the printer features on which other applications / software might depend.

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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References / Resources

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP OfficeJet Pro 9020 All-in-One Printer 

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