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‎05-29-2025 02:47 PM - last edited on ‎05-31-2025 06:57 AM by Moderator

HP Recommended
Product: HP OfficeJet Pro 9025 All-in-One Printer

HP OfficeJet Pro 9025 All-in-One Printe serial number Edited product number 1MR66A

Category:
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1 REPLY 1

‎05-31-2025 03:59 PM

HP Recommended

Hi @EDIAZ211,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

1. Check Power Connection

  • Ensure Proper Power Connection:
    • Verify that the power cord is securely connected to the printer and the power outlet.
    • Ensure you are using the original power cord and adapter provided with the printer.

2. Perform a Power Reset

  • Disconnect Power:
    • With the printer turned on, disconnect the power cord from the rear of the printer.
    • Unplug the power cord from the wall outlet.
  • Wait:
    • Wait for at least 60 seconds.
  • Reconnect Power:
    • Plug the power cord back into the wall outlet and then reconnect it to the printer.
    • Turn on the printer and check if the display screen comes on and stays on.

3. Check for Firmware Updates

  • Update Firmware:
    • Ensure that your printer's firmware is up to date. If possible, check the HP website for any available firmware updates for your specific printer model.

4. Reset Printer Settings

  • Restore Factory Settings:
    • If accessible, navigate to the printer's settings menu to perform a factory reset.
    • Consult the printer's manual for detailed instructions on how to perform a factory reset.

5. Inspect for Hardware Issues

  • Check for Blockages:
    • Ensure there are no foreign objects or paper jams within the printer that might be impacting its startup process.
  • Inspect Screen:
    • Carefully inspect the screen for any visible damage or loose connections.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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