HP OfficeJet Pro 9025 is stuck in a firmware update loop which always fails.

[whcatty1]

OfficeJet Pro 9025 printer stuck in a firmware update loop.  The firmware update always fails and the printer stops and efforts to stop the firmware updates are impossible since I get a message that the option was locked out when the printer was set up new.  I need to stop the firmware updates and this apparently is a problem for many other owners of the 9025 printers.  Just more typical HP screwups and my printer is out of warranty and surely there is a simple method of resolving this issue but I have not yet discovered it.

[sandytechy20]

@whcatty1 

Welcome to the HP support community.

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Raj_05]

Hi @whcatty1,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

To disable automatic firmware updates from the Control Panel/ Front Panel, follow the instructions below.

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon . 
2. Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
3. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes. 

Link for Printer Control Panel Document: https://support.hp.com/ph-en/document/ish_5817551-5817617-16

If you are unable to change the Printer Update options and if you are getting a message, this option is locked. Then you might have to restore factory defaults on the printer. To do so, please follow the instructions below.

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon . 
2. Then scroll down to Printer Maintenance and select it. Then scroll down to Restore and select it.
3. Then select Restore Factory defaults. When prompted to confirm the action, please select Yes. 
4. This will restore the printer to factory defaults and the printer will restart. Once the printer is restarted, On the control panel/ front panel of the printer touch Setup or the Gear Icon  . 
5. Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
6. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes.
7. Then connect the printer back to the network.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Zmacky]

I had the exact same issue. After trying multiple recommendations from HP support site for other printer models having the same problem, I found the solution was to disable automatic DHCP configuration directly in the printer, and manually configure IP address, subnet mask and gateway. I left the same configuration as provided by my router (DHCP) but changed the DNS server to 8.8.8.8. After restarting the printer, it tried to download an update once, and confirmed the printer was up to date. Since then, I have had no issue.