HP OfficeJet Pro 9122e setup issues

[Highlander93]

HP OfficeJet Pro 9122e – request for the OOBE reset procedure

I have an HP OfficeJet Pro 9122e which was sold as opened but never used. Unfortunately, the original SETUP cartridges were not supplied.

I have since purchased/obtained standard genuine HP 937 cartridges, but the printer will not initialise because it is asking for the SETUP cartridges.

I have contacted HP telephone support in the UK but was told that there is nothing HP can do.

However, I have found HP Support Community case 9527881 concerning an HP OfficeJet Pro 9120e with the same problem. In that case, HP Support Agent Hawks_Eye provided the customer with specific OOBE reset/re-initialisation instructions by private message. The customer subsequently confirmed that the procedure worked and that the printer was fully operational within five minutes.

I have also found HP case 9293941, where an HP Administrator confirmed that an OOBE reset and re-initialisation was the remaining option for bypassing the SETUP cartridge requirement.

Could an HP Support Agent please provide the appropriate OOBE reset/re-initialisation procedure for my specific 9122e?

I understand that the procedure needs to be model-specific and that I should not use instructions intended for another printer.

I can provide the serial number, product number, firmware information and photographs of the printer/error message by private message.

I am specifically asking for the HP-supported OOBE reset procedure that has already been successfully used on the 9120e family.

Thank you