HP OfficeJet Pro 9125e not accepting setup cartridges

[Mako707]

HP OfficeJet Pro 9125e not accepting setup cartridges

[Hawks_Eye]

Hi @Mako707 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand the concern with your HP OfficeJet Pro 9125e not accepting the setup cartridges during printer installation.

To better understand the situation and determine whether this is related to setup cartridges, cartridge type, printer initialization, or another installation issue, could you please confirm the following:

1. Is this the first time you are setting up the printer, straight out of the box?
2. Are you using the original cartridges that came in the printer box, or replacement cartridges purchased separately?
3. What exact message appears on the printer display or in the HP App when you install the cartridges?
4. Have the cartridges ever worked in this printer before?
5. Was the printer purchased new, refurbished, or previously used?
6. Did you remove all protective materials, including any plastic covers or packaging from the cartridges before installation?
7. Are all cartridges being rejected, or only a specific color?
8. Have you already completed any printer setup steps such as language selection, region selection, or connecting the printer to power and Wi‑Fi?
9. Do the cartridges have "SETUP" printed on their labels, or do they appear to be standard replacement cartridges?
10. If possible, please share a photo of:
    • The printer display message
    • The cartridge labels
    • The cartridge access area inside the printer

With these details, we can determine whether the printer is expecting HP setup cartridges, whether standard cartridges were installed before initialization was completed, or if there is another cartridge recognition issue during setup.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.