HP OfficeJet Pro 9720e Series [0467DA]

[STARCHIMANA]

the newly purchased printer does not print the full A3 sheet. The print does not appear centered on the page, even if I change the various options (A3 format, center, fit... etc.). Do I need to install another driver?

[Dragon-Fur]

@STARCHIMANA 

Welcome to the HP Community --

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@STARCHIMANA wrote:

the newly purchased printer does not print the full A3 sheet.

The print does not appear centered on the page, even if I change the various options (A3 format, center, fit... etc.).

Do I need to install another driver?

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• "Install another driver?"  -- Only if you did not already install the full driver.
• Once the full driver is installed (and the computer is restarted), the next place to check is Printer Properties > Tab Advanced to make sure the HP Driver is selected as opposed to (instead of) the IPP / Microsoft drivers.

Details / How-to / Examples

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Printer Software 

If you have not yet done so, (re)install the Full Feature Software / full driver printer software.

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

NOTES:  

HP Scan is not installed if the printer does not support Scan.

The Printer Assistant is not installed if the type of full driver software does not support it.

 If the printer model includes built-in Fax hardware, Fax software is installed to support the setup and use of the Fax driver.

No Sign-in required to use full driver printer software.

Reinstalling?

• Uninstall existing full driver printer software from Programs and Features. 

  Reference:  Uninstall HP printer software and drivers / HP Smart

• If your printer software includes a separate "Help" segment in Programs and Features, uninstall that, too.
• Restart the computer and log in.
• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

>>> Full Feature Software - Web Pack Installation - Webpage - Information - Download / Save / (then) Install <<<

HP OfficeJet Pro 9720 Series EasyStart Printer Setup Software - Offline Use Only 

In general, the web pack should load -

Download package > Save > Right-Click on the installation Package > Run as Administrator

If / When asked, opt for the Full Driver / Full Software to be installed.

Using USB?  (Re)Connect when instructed to do so.

After the software is installed, Restart the computer and sign in. 

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Next,

Optional – When Supported for your printer

HP Universal Scan Software 

NOTE:  Model and Operating System version Dependent

Note:  HP Universal Scan Software can be installed as standalone or installed after the full feature printer software.

HP Universal Scan Software installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.

Reference: Open  HP Universal Scan Full Feature Software  > If needful, Choose a different OS > Open all > Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack.

After the software is installed, Restart the computer and sign in. 

HP Universal Scan Software includes a larger GUI to make using the software easier on high-resolution screens.   New features have been added to the main menu to help with navigating the settings.

General Example - HP Universal Scan

HP_Universal_Scan_PDF_More_Destination_1

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Shortcuts on the Desktop

The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

• Printer Assistant – Where still supported as part of the full driver printer software
• HP Scan – Shortcut on Desktop named for the printer model

OR

• HP Scan Assistant – For those printers that no longer provide the Printer Assistant
• HP Scan - Shortcut named for itself

AND / OR

• When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut
• NOTE >> If you install the full driver printer software, installing HP Universal Scan as a standalone software from category Software & Drivers is not necessary.  The system will allow you to install both.

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Desktop Shortcuts

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_9

Example - Programs and Features - Installed Printer Software

Programs_and_Features_Printer_Desktop_Icons_20

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Printer Properties

Windows - Printer Properties - Driver Selection

Microsoft / IPP Class drivers do not provide full access to the printer features.

Install the Full Feature Software for the printer and then check Printer Properties

 Check that Printer Properties are correctly selecting the HP Driver.

Windows 10

Control Panel > icon view > Devices and Printers

Right-Click on Printer > Printer Properties > Tab Advanced

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer >

Printer Properties > Tab Advanced

Top section

Driver:  Check that the HP driver is selected as opposed to the Microsoft / IPP class driver

General Example - Printer Properties > Tab Advanced - Driver = HP / Reprint settings

Printer_Properties_Reprint_6

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9720e Wide Format All-in-One series  

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