HP OfficeJet pro 8000 - unable to setup for wireless priniting

[goixiz]

Unable to get setup to go into wireless mode

HP Omen laptop windows 10 (64bit) - HP officejet Pro 8000  (NEw in box just installed)

[TEJ1602]

@goixiz, Welcome to HP Support Community!

I see that you have issues with connecting the printer to the network, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[goixiz]

Tried your instructions - still unable to connect to wifi

Same error 

Printing via USB is ok

[goixiz]

CAN the HP OfficeJet Pro 8000 A809  operate with WPA2 ?
My TP-Link OnHub Router operates only on  WPA2  (not WEP nor WPA)

[TEJ1602]

@goixiz

What is the exact error message when you run the wireless setup wizard?

If the printer fails to connect, print a Wireless Network Test Report, and then follow any instructions on the report to troubleshoot wireless connectivity problems. For more information, go to Using a Wireless Network Test Report.

Keep me posted.

[goixiz]

Error message

"Unable to communicate with your printer, Not all diagnostics can be performed, Check cable connections and retry"

i checked with 3 cables and installed the driver more than 3 times on 2 different HP computers HP elitebook and HP omen

[TEJ1602]

@goixiz

This requires remote assistance. Please reach out to the HP Support in your region for further course of action.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[goixiz]

i would like to get a phone number to call  /  I am in the USA (Georgia)
I have tried following every instructions HP provided to no avail.

[TEJ1602]

@goixiz

I've sent you a private message with the necessary details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!