HP OfficeJet8015

[Clif1939]

I have recently had to change my router and since then my printer does not recognise the new router and will not print. Have tried downloading NEW installation but that does not work! Help,please!

[Raj_05]

Hi @Clif1939,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet 8015 printer needs to be reconnected to your new router. Here’s a step-by-step guide to help you resolve the issue.

Reconnect Printer to Wi-Fi Network

Reset Network Settings on Printer:

• On the printer's control panel, tap on the Wireless icon.
• Go to Settings (gear icon) and select Network Setup.
• Choose Restore Network Settings to reset the network configuration.

Connect to New Network:

• Go back to the Wireless menu.
• Select Wireless Setup Wizard.
• The printer will search for available networks. Select your new router's SSID (network name).
• Enter your Wi-Fi password when prompted and follow the on-screen instructions to complete the setup.

Update Printer Software

Download HP Smart App:

• Ensure you have the latest version of the HP Smart app on your computer or mobile device.
• Download it from the HP Smart website or your device’s app store.

Add Printer:

• Open the HP Smart app and click on Add Printer.
• The app should find your printer on the new network. Follow the instructions to add it.

Check for Firmware Updates

1. Update Printer Firmware:
   • Go to the HP Support website.
   • Search for your printer model and download any available firmware updates.
   • Follow the instructions to install the update.

Troubleshoot Connection Issues

Check Router Settings:

• Ensure that your router is functioning correctly and that other devices can connect to it.
• Check if your router has any specific settings or restrictions that might be blocking the printer.

Restart Devices:

• Restart your router, printer, and computer or mobile device.
• Sometimes a fresh start can resolve connectivity issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support