HP OfficeJetPro 7740 will not print

[JeffO2]

When a print job is sent to printer, it just says printing no output. Nothing in Que.  It acts like the wrong printer selected and is not communicating with computer but have checked it and is the right printer. It will print a diagnostic page when prompted so it is communication via Wi-Fi.  I was on HP virtual Chat and went through multiple diagnostics, downloaded new drivers and nothing worked.

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software
https://www.youtube.com/watch?v=UlasAOAgL_0

After uninstall\, reinstall the HP FULL software:

https://support.hp.com/my-en/drivers/selfservice/swdetails/hp-officejet-pro-7740-wide-format-all-in-...

These resources will be useful:

https://www.youtube.com/watch?v=hwYwHsvr180

https://www.youtube.com/watch?v=4wJg-LftqJg

Hope that helps!

[JeffO2]

Hi Greenturtle,  Thanks for your recommendations but I did everything you recommended to do by uninstalling and installing the full drivers etc but still the same result. It did print a "Printer Status Report" page when prompted.  What next?

[Kumar0307]

@JeffO2, Welcome to the HP Support Community!

I understand you are not able to print from your computer.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing. Open a document, go to File > Print. Do not use the HP Smart app to print here.

Hope this helps! Keep me posted. 

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Have a great day!