HP OfficePro 9135e on MAC OS 10.14.6

[Garbovideo]

I was told this works on my MAC...I cant download HP Smart Software because it needs OS 11  or greater. I cannot find software that allows for choice of trays unless it is on my iPhone mobile...but nothing from my Desktop. i also installed it on my Windows 10 computer but HP Smart still does not have a feature to select the 2 trays...I even went further and installed Parallels on my MAC PRO Mojave and it installed Windows 11 but still the HP Smart App doesn't have a selection for trays.  I have had HP All in Ones for years...sadly each has had a glitch that is not fixable at least cost effectively. Last one 8517 suddenly stopped copy/scan although it still prints. Where can you still get dedicated software for the printer that has all the features in the control panel?

[A_Gayathri · Accepted solution]

Hi @Garbovideo,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 9135e All-In-One Printer is facing compatibility issues with the HP Smart App on both macOS 10.14.6 (Mojave) and Windows 10. The issue with selecting trays is a common concern when the software does not fully support the printer's features. 

Here's what you can do to try to resolve the issue:

For macOS 10.14.6 (Mojave)

HP Easy Start: HP Easy Start

• Download and install HP Easy Start from the HP website.
• Follow the installation steps and ensure that the full feature software and drivers are installed.

HP Printer Software: HP Easy Start Software and Driver Downloads

• If HP Easy Start does not resolve the issue, you can try downloading and installing the printer software manually.
• Look for the HP OfficeJet Pro 9135e software for macOS 10.14.6 on the HP support page or reach out to HP support for the correct download link.

Print Driver:

• Ensure that the print driver installed on your Mac supports tray selection.
• Go to System Preferences > Printers & Scanners.
• Select your printer and click on Options & Supplies.
• Check if you can configure the tray settings from here.

For Windows 10

HP Full Feature Software: 

• Download the full feature software from the HP website.
• Ensure that during installation, you select the option for full software installation, which includes the printer's full feature driver.

HP Print and Scan Doctor: HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor to diagnose and fix any issues with the printer software.
• This tool can help ensure that the correct drivers are installed and configured.

Windows Print Settings:

• Open the Control Panel and go to Devices and Printers.
• Right-click your printer and select Printer properties.
• Check the Device Settings tab to configure tray options.

Refer to this document:  HP OfficeJet Pro 9135e All-in-One Printer User manual 

I hope this helps. 

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Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.