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‎08-15-2024 10:42 AM

HP Recommended
Product: HP OfficeJet 200 Mobile Printer

We're trying to print from a Samsung Galaxy S 9+ Tab 5G. All the drivers are up to date ink is working but every single page is coming out completely blank we need this printer for my husband's mobile semi repair business were trying to get it off the ground. I have tried everything. 

Category:
3 REPLIES 3

‎08-17-2024 09:40 AM

HP Recommended

Hi @malexander08,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer that is printing blank pages.

A) Please follow the steps below to perform a power drain.

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

 

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎08-19-2024 03:53 PM

HP Recommended

So I've done everything but replace the cartridges. I have to wait until they are delivered on Wednesday. So far, nothing has worked, and there is ink in the cartridges they bled on the paper I placed them on. The ink levels are shown on the printer as being nearly full. 

Was this reply helpful? Yes No

‎08-24-2024 01:03 PM

HP Recommended

Hi @malexander08,

 

Please replace the ink cartridges once they arrive and let me know if that resolves the issue.

 

I will be archiving this case for now. However, you can respond to the same thread to continue the conversation. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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