cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
52
Flag Post

HP Officejet 250 Scanning

HP Recommended
HP Officejet 250
Microsoft Windows 10 (64-bit)

Received new laptop and new HP Officejet 250 all in one printer.   I have the printer attached to the laptop via USB.   I can print just fine, but I am unable to scan.   I have tried to install the full driver install but it fails due to it being installed on 64 bit laptop.   I originally had installed via wireless, and scanning worked fine using HP Smart app.   But now via usb it does not.   This setup is going to be used where wi-fi is not available , thus I need USB to work both for printing and scanning.  I have purchased 11 of these, but will have to return them all if unable to get them to work.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
19,321 19,280 839 892
Message 2 of 2
Flag Post
HP Recommended

@CTHwoodland

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

You can scan directly to a USB flash drive from the printer control panel without using a computer or the HP printer software provided with the printer.

  • CAUTION: Do not remove the flash drive from the printer USB port while it is being accessed by the printer. This can damage the files on the USB flash drive. You can safely remove a USB flash drive only when the USB port light is not blinking.
  • NOTE: ● The printer does not support encrypted USB flash drives. ● You can also use the HP printer software to scan documents into editable text. For more information, see Scanning documents as editable text.

To scan an original to a USB from the printer control panel

  • 1. Load your original print-side down in the document feeder.
  • 2. Insert a USB Flash drive.
  • 3. Touch Scan, and then select USB.
  • 4. Make changes to scan options, if needed.
  • 5. Touch Start Scan.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation