HP Officejet 3830 driver issues

[Tater99]

I was having issues using the scan feature on my printer to scan directly to my laptop and was having to use Windows fax & scan which I am not a fan of. I made the mistake of reinstalling the drivers online as I had lost my install disk hoping to get the correct drivers to use the scan feature, now the new drivers default my printer to a fax machine and I am unable to print. 

Any suggestions? 

[asmita6658]

@Tater99

Greetings and Welcome to the HP Support Community. 

Appreciate you trying the steps. Don't worry, I'm here to help! 

Let's try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor.

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

To scan the document, you may refer to this document - HP Printers - How to Scan (Windows) or use the HP Smart app.

Hope this helps!

Let me know how that goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead 🙂

[Tater99]

Thank you for the attempt but I have tried these drivers already and it defaults to the fax machine and does not print for me. 

[asmita6658 · Accepted solution]

@Tater99

Try these steps -

1) In the search box, type "Printers & Scanners".
2) Click on "Devices and Printers" located on the right side.
3) Remove HP Fax and also make sure there's a green tick on the printer. Right click on your printer and click on "Set as default printer".

Keep me posted. 

[Tater99]

Thank you for the help. I'm not sure what step it was but everything is working perfectly now. 

[asmita6658]

@Tater99

Glad it worked for you. 

Have a great day!

[djk5]

These instruction are working because I do not what search to use.  I need to be able to download driver for hp 3860 all in one for windows 10 (64).. It was working up to two weeks age.  Every time try to set up usb it always said no driver.  I need help I am old and do not under a lot of the new things. Thanks

[djk5]

When try to set up HP3830 All-In_Printer use usb port it says No driver(Window 10 (64).  I have try to download driver it dose not work.. 

[sandytechy20]

@djk5

Welcome to HP support community.

Did you uninstall the printer driver from root level?

If not, follow the below steps:

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer driver

Click here to download the driver.

I hope hat helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.