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‎07-01-2020 07:34 AM

HP Recommended
Product: HP Officejet 3830
Operating System: Microsoft Windows 10 (64-bit)

The printer worked fine last week.   Not sure when last update was completed, but all it up to date now, and restarted.  It still gives me a "incompatible cartridge error" every time I try to print.

4 people had the same question
3 REPLIES 3

‎07-04-2020 03:28 PM

HP Recommended

@Cking11003

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/document/c0...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎07-05-2020 01:51 PM

HP Recommended

The link gave the error 400 Bad Request

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‎07-07-2020 03:14 AM

HP Recommended

@Cking11003

 

Apologies for the same. It could be that the servers were not responding at that time. I have checked and the link and it seems to be correct and working. Kindly try again. Or, you may try on a different web browser.

 

Keep us posted for any other assistance.

KUMAR0307
I am an HP Employee

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