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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
trekbuff
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HP Officejet 4500 G510n-z

HP Recommended
Dell Latitude
Microsoft Windows 10 (64-bit)

I have the software disk. It appears the GUI loads fine, but when the program asks the user to "Select Install to begin installing your new HP Device" the only option is [Exit]. I downloaded the software from the HP WEB site and it appears to be the exact same software because the exact same thing happens.
I called HP Support and they said my 4500 is long out of warranty and offered not assistance.

I tried another option to download an 'Easy loader'. It found my printer, knew the product type and IP address. Using Windows 10 alone, I have printed to the printer, so I know it works from that computer as the 'Easy loader' found the printer AND I have printed from the Windows 10 computer to the printer. When the 'Easy loader' tried to print to the printer nothing happened.

HP also has what seems to be a generic program for all-in-one printers. I downloaded it. It, too, found my printer. Everything appeared fine.... for about  five seconds. The program then lost the status of the printer.

Surely someone else has been through this and found something which worked.
HELP!!

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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HP Recommended

@trekbuff

 

Welcome to the HP Support Community.

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

 

If the issue persists, create a TCP IP port

 

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)

2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.

3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.

4. Type in the proper IP address for the printer.

 

This video resource will show you how to do it:

 

Create & Use TCP IP port

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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