• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Officejet 4500 Desktop All-in-One Printer - G510a

Printer will not print properly

1 REPLY 1
HP Recommended

Is the printer connected to the router?

 

If so, then the new PC just needs to have the software install and to be told to look for the printer on the network.


Full feature software K-710 G-510

 

Printer Reference GS-510 K-710

 

If the printer was configured for Wi-fi direct then your new PC needs to look for it.

 

Wi-Fi setup to router: instructions here
Wi-Fi direct setup is at 1:05 in above video

 

Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated when  using the router type of connection.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.