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‎12-30-2020 11:04 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I just replaced the color cartridges in my printer but cannot get it to print in color.  A long time ago I changed settings to black and white, how can I reverse that?

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1 person had the same question
3 REPLIES 3

‎12-30-2020 11:24 AM - edited ‎12-30-2020 11:25 AM

HP Recommended

Hello @CatORourke ,
Welcome to the HP Support Community!

@CatORourke wrote:

...  A long time ago I changed settings to black and white...  😉

First try a resetting the printer and the computer can help resolve error conditions.

  1. With the printer turned on, disconnect the power cord from the printer.
  2. Unplug the power cord from the power source.
  3. Wait 60 seconds.
  4. Reconnect the power cord to a wall outlet and to the printer.
    note:
    HP recommends plugging the printer directly into a wall outlet.
You can print in color now?

 

Hope this helps! Keep me posted.
Andreas

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‎12-30-2020 11:25 AM

HP Recommended

Hi,

Please follow Solution six below to print and evaluate a Print Quality Diagnostic Report:

https://support.hp.com/us-en/product/hp-officejet-4620-e-all-in-one-printer-series/5101229/document/...

 

Can you successfully see colors as shown by the samples?

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎01-02-2021 11:40 AM

HP Recommended

That did not work. I even uninstalled and re-installed printer with CD disk. Still won't print in color! And I'm very upset because it looks like I wasted my money on buying new color cartridges when I will probably have to buy a new printer! And it won't be HP brand!

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