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‎08-24-2017 11:29 PM

HP Recommended
Product: HP Officejet 4630
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to install my printer on my windows 10 laptop. It had no problems previously, but after a reset of my laptop due to some issues, I can no longer install the printer back onto my laptop. Everytime I try to install it via "System -> Devices -> Printers & Scanners -> Add Printer/Scanner", the HP Officejet 4630 pops up, and when I click "Add Device", it starts to download but then "Driver is unavailable" pops up. I tried downloading the drivers from the hp website itself, but after installing the program and running through it, when I get to the part where it asks me to connect to the printer via wireless or usb, neither allows me to connect to the printer. I've tried both and after ~5mins of "installing network printer..." it fails and says unable to install network printer. This is frustrating and it shouldn't be... I've also tried deleting the printer off my laptop and reinstalling to no avail. Any help would be greatly appreciated! Thanks.

- Alvin

8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-25-2017 12:08 AM

HP Recommended

Hi,
Please follow the steps below to resolve such an error:

**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.

1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
     https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
     Type Services.msc and press OK.
     Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old
     Note: if any of these folders fail to delete reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference

Please let me know the results,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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4 REPLIES 4

‎08-25-2017 12:08 AM

HP Recommended

Hi,
Please follow the steps below to resolve such an error:

**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.

1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
     https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
     Type Services.msc and press OK.
     Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old
     Note: if any of these folders fail to delete reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference

Please let me know the results,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎08-25-2017 11:27 AM

HP Recommended

@ShlomiL

 

Thanks a lot! This worked!

 

Cheers,

Alvin

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‎12-24-2017 09:08 PM

HP Recommended

Thanks, it worked!

 

Mubaashir

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‎09-28-2019 11:16 AM

HP Recommended

Followed these steps and received the message "Unsuccessful Network Installation".   Very frustrating.  I have installed / uninstalled the software multiple times with no luck.  Any other ideas?

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