HP Officejet 4632 driver will not download.

[RayGinger]

I cannot get the friver for my HP Officejet 4632 to download. It worked fine until I installed Microsoft Office Professional Plus 2016. I unstalled the friver and tried reinstalling it. The only error message I get is "The printer was unable to be installed over the network." What do I do?

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:

The following resource will help you :
https://support.hp.com/sg-en/drivers
Key in your printer model, Operating System and download & install the FULL feature software.

Hope that helps!

[BobL2020]

I did exactly as you stated and nothing happened. I did it 2 other times today and nothing happened. I can't figure it out. Before the new hard drive was installed it worked fine. As a matter of fact, it actually worked a couple of times after the new hard drive was installed. Then it wanted to update the software in the printer and that's when everything went to hell. I don't get it.

[greenturtle]

Hi @BobL2020 ,
Can you try this:

* *Note that if there are other printers installed, these will need to be reinstalled after this.

Step 1. Uninstall the HP Software from your PC. Please follow the steps provided to uninstall the printer software in the link:
Uninstalling the Printer Software (Windows)https://support.hp.com/in-en/document/c02259020
Also, please follow the steps provided below to completely remove the printer software from printer properties.
Steps to remove printer driver files from Print Server Properties:

Step 2. Open the Print Server Properties dialog window by doing one of the following:
• Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
• Open “Devices and Printers” (not Win10)
• Select any printer and then click "Print server properties" at the top of the window.
• Click on the Drivers tab.
• Click on each printer driver and click on Remove

For Win10:
• Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
• Click on the Drivers tab.
• Click on each printer driver and click on Remove
• From the Start menu or the Start screen:
• Open “Printers and Scanners”
• Click on each Printer and click “Remove Device”

Step 3. Backup your registry before making any registry changes, the following resource will show you how:
https://support.hp.com/in-en/document/c03485724

Step 4. Update the registry using the Reg file below
Note: this will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1

Step 5. Right click the Start menu and select Run. Type Services.msc and press OK.
Locate and stop the Print Spooler service

Step 6. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.oldRename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then continue following the steps starting from Step 5.

Step 7. Restart PC.

Step 8. Finally, reinstall the HP Software.

Hope that helps!