HP Officejet 4658 all in one

[Stevie15]

Hi folks, I recently had an SSD drive fitted to my putor, and everything works perfect on it, but for some reason, my printer will not recognise the laptop anymore. I have re-installed the software about 8 times from both the disc that came with it and from the HP website, and it still won't work. My computer can see the printer, but the printer is still saying that it has no connected devices. when I have tried the troubleshooter, it is saying that the problem is the software and to download a new copy from HP, but that just isn't working. Both devices are working perfectly fine individually and I am able to print from a tablet with the HP Smart App on it. totally frustrated. Any ideas??   Stevie 15

[sandytechy20]

@Stevie15

Welcome to HP support community.

Run our HP Print and Scan Doctor diagnostic tool to automatically resolve.

Click here to download the tool.

If the issue persists,update the printer firmware

Refer this HP document for the steps to update the printer firmware:- Click here

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Cheers.