HP Officejet 5230 Driver Install problem

[Scottish_Mark]

My Officejet printer was working fine, printing over network without a problem. Suddenly it stopped working. I ahve used the print and scan doctor several times to reinstall software but every time I think it fails to install properly. I have tried both wireless and USB.

Other computers on network can print.

I think it may be a corrupted installation process. When I get to this part of install

install progress

The following screen open up and I login into HP

login into hp - only option is to close

But I dont know what to do once I'm logged in here - only option is to close this and when it does it says this will stop installation, but I see no other option to proceed !

when close this comes up

So I close the HP account and this screen comes up which seems to indicate all is well, but when i try to print the printer is offline. I then lok in the HPO smart app and it shows as "not installed".

but I cannot print

I've removed HP software and then reinstalled, hard reset of printer, USB vs wireless, several times - I cannot help feel the login screen is whats wrong somewhere in the process as thats the only error message I get - help anyone ?

[Raj1788]

@Scottish_Mark

Welcome to the HP Support Community

Let's try to fix this issue by doing a clean install. 

Follow the steps mentioned below:

First, unplug the USB cable from the printer is present.

Go to Control panel - Programs and feature - Select your HP printer entries and uninstall them.

Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.

Restart your computer.

Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.

Once in device manager, click on the view tab in the top & choose "Show hidden devices".

Then from the device manager list, check the entries under "Printer" - If there are any entries, please right click and choose "uninstall" - In the confirm device un-install pop-up, make sure you select the box which says "Delete the driver software for this device".

Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. 

Delete any printer entry or any entry which says "Unknown device".

Once done, close device-manger. 

Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.

Under print server properties, go to drivers - remove any entry there as well. Again, go to Run window, type - "c:/programdata" - Go to Hewlett Packard folder, remove any printer related folders & files.

Once done you can try cleaning out your temporary files and cached files. 

You can try using automated applications like some cleaner software's that you can download from the internet.

Now restart your computer again. Open the Run window again, type "services.msc" and press ok to get services window. Scroll down to "Remote Procedure Call (RPC)" - right-click and go to properties. 

Make sure the service is started and startup type is "Automatic".

Now scroll up and go to "Function Discovery Provider Host" - right-click and select properties - Change the startup type to "manual" and start the service.

Repeat the same exercise on "Function Discovery Resource Publication" as well.

Then, click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-5200-all-in-one-printer-seri... to download and install the printer driver.

Try to print.

Let me know, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)