HP Officejet 6500A Plus Control Panel

[milligh]

HP Officejet 6500A Plus

Windows 10

After receiving a damaged or missing black cartridge message, I replaced the cartridge and cleaned the print heads. This failed to clear the message.  I also reviewed a demonstration on the printer screen about replacing the cartridge. After the demonstration was completed,  I could not back out of the demonstration. My printer control panel is now stuck in the demonstration with nothing else (home, return, tools, etc) displayed on the screen. Numerous attempts to perform a factory reset have not closed the demonstration.  As a result, I am unable to access any of the commands on the screen to further attempt to fix either the printer control panel or cartridge error.

[Echo_Lake]

@milligh

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document Ink Cartridge Errors: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/     
        

Hope this helps!              
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