HP Officejet 6500A Plus blinking lights

[CB272]

I turn on my printer and an error message posts quickly and then all the lights flash and it’s not responsive to any buttons.  Can anyone help or do I need a new printer?  Was only trying to change my ink (which I spent $100 on and hope isn’t wasted).  

 

[CB272]

C2FE0100 is the code, in case the pic didn’t load here 

[Betty0610]

@CB272

Welcome to the HP Support Community.

This indicates a printer failure.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Do try a firmware update too: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[CB272]

Thank you but I tried unplugging as you described and changing outlets and it still did not work.  
am I able to update the software if the printer won’t get out of the state of flashing lights?  Am I just out of luck with this printer?  Or is there somewhere to service it perhaps? 

[Betty0610]

Let's do a reset on the Printer. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!