HP Officejet 6500A does not start

[AndreasPap]

Hello everyone,

This is my first question to the forum.

I am having troubles with my HP Officejet 6500A.

In fact I had a trouble with ink system failures error 0xc19a0020

I found a video on youtube how to enter system menu and reset. After reset the printer does not start at all.

I see a screen with a lot of square boxes and the loading bar for hours.

I suspect that it entered a system (or something else) mode which I cannot exit.

Does anyone of you knows how I can exit this mode?

Thank you

[Kumar0307]

Hi @AndreasPap

Welcome to the HP Support Community. I'd be happy to assist you.

It is not recommended to perform a reset on the printer on the basis of a video on youtube. This may damage the printer. And I guess the printer is not useable now.

We cannot perform any troubleshooting on the printer if the screen itself is not giving any options.

Let us try a hard reset and a power drain.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Unplug the power cable, hold down the power button for 10 seconds and release it. Check for the issue.

If the issue persists, I'm afraid this is a hardware failure. If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

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