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jr-jd
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HP Officejet 6978

HP Recommended
officejet 6978
Microsoft Windows 10 (64-bit)

HP Technician updated my HP officejet 6978 printer drivers. Result: I no longer have a color printing option. Anyone have any comments as to what went wrong?

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Jay_G24
HP Support Agent
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Hi @jr-jd,

 

I'd like to help!

 

To assist better-

 

1) Are you able to make color copies?

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

  1. Load plain white paper in the input tray.

  2. From the printer control panel, open the Setup  menu.

  3. Open the Reports or Tools menu.

  4. Touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

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