HP Officejet 7500A scanner not connecting

[JMcD2]

Scanner says it is not connected.

It is definitely installed.

Been uninstalling and reinstalling for hours. Same result.

Also now when I print it says the printer is not connected...even though it is printing!!!

Print and scan doctor absolutely useless as it freezes. HP Assistant absolutely useless.

Also, nowhere is there and option to select "Scan from Computer".

Was working well until April 2020

Thanks

[praveen196]

@JMcD2 Welcome to HP Community!

I understand that the HP Officejet 7500A scanner not connecting.

Please update the firmware.

Please perform the hard reset and check.

1. Turn the printer on, if it is not already on. 

2. Wait until the printer is idle and silent before you continue. 

3. With the printer turned on, disconnect the power cord from the rear of the printer. 

4. Unplug the power cord from the wall outlet. 

5. Wait at least 60 seconds. 

6. Plug the power cord back into the wall outlet. 

7. Reconnect the power cord to the rear of the printer. 

8. Turn on the printer, if it does not automatically turn on. 

9. Wait until the printer is idle and silent before you proceed 

Please perform the clean reinstallation of Pre-installed HP drivers

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Keep us posted,

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