HP Officejet 7612 Printhead Error, missing or not installed correctly

[yasirmhm81]

Hello, I am getting this message when I tried to switch on my printer: Printhead Error, missing or not installed correctly. I searched some videos and looked at a previous post here without any luck. I tried to switch the printer on and off, reset the printer (by pressing and holding the power button for 10 seconds, unplugging it, then re-plugging while still holding the power button, etc), without any success. 

I also tried to check that the wiring and connections to the printhead are all fine, which they are. I replaced the ink cartridges with new ones, also without success. I always use genuine HP cartridges . 

This is a 3 year old printer so I wonder if the cost of repairs would be close to buying a new one? 

Any help or advice is highly appreciated. I am unable to get the email to the HP customer support. 

Kind regards, 

Yas 

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Support Community.

If you see that error, it's likely the printhead is defective.

More worthwhile to get a newer printer with the latest features.

If you need A3 size scanning, the replacement printer with A3 scan glass is the HP OfficeJet Pro 7740 printer.

Thanks for choosing HP!

[yasirmhm81]

Thank you so much. You are absolutely right. I got this printer on cashback promotion at £70 three years ago. Repairing it would definitely be more expensive. Kind regards. 

[greenturtle]

Hi @yasirmhm81 

Spoiler

I got this printer on cashback promotion at £70 

That's really a great deal!  If you absolutely need A3 scanning, the replacement printer is the HP OfficeJet Pro 7740.

Thanks,