HP Officejet 8028e Pro bypass setup cartridge

[bill5211]

I did a factory reset on the Office-jet 8028e printer. Now while trying to set it up again it is stuck on showing an error that n HP ink is needed to restart the setup. I do not have HP cartridges as I have had the printer for a while. How can I bypass the cartridge check to setup the printer with aftermarket ink?  I was using it with the same aftermarket cartridges before a power failure?

[VikramTheGreat]

Hi @bill5211,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I’m really sorry you’re stuck after the factory reset. I know how frustrating it is to have a printer blocked from setup, especially when it was working before a power failure.

Could you please confirm a couple of quick things so I can help you best?

1. Are you using genuine HP cartridges (HP-branded) or third-party / refilled cartridges?
   • If you have the original HP setup cartridges that shipped with the printer, install those first. The printer often requires them to complete the initial setup after a factory reset.
   • If you’re using aftermarket cartridges, please tell me that some models will refuse setup without genuine HP cartridges after a reset or certain firmware checks.
      
2. Do you still have the error text or code on the printer screen?
   • If yes, please tell me the exact message (or take a photo and share it). That helps narrow the cause.
      
3. Please share a clear photo of the cartridge(s) you currently have, showing the label/part number/expiry code. That lets me identify whether they’re genuine HP parts and advise next steps.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[bill5211]

hello VikramTheGreat

I am using third party cartridges.

I do not have the install cartridges.

the message is:   one or more cartridges are missing or damaged. 

until cartridges are replaced make sure the printer stays on.

I have attached pictures

Thank you  bill5211[edited] image

the printer is turned on to avoid damage to the printer.

[VikramTheGreat]

Hi @bill5211,

Thank you for sharing the pictures and details. Please note that because you’re using third-party cartridges, the setup bypass isn’t possible; we need original HP (regular) setup cartridges to perform the bypass.
 

If you do have the original setup cartridges, even one, we can try the bypass procedure with those. Otherwise, I recommend using genuine HP cartridges so we can complete the setup successfully.

Let me know

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[bill5211]

Thank you VikramThe Great

I had to get the printer going so I bought HP ink and it completed its setup.

I thought by law printer companies had to make it possible to use after market ink.

Thank you  Bill5211

[VikramTheGreat · Accepted solution]

Hi @bill5211,

Thank you for your update, and I’m glad to hear that your printer is now up and running with genuine HP ink.

Regarding your question about aftermarket or third-party cartridges:

HP printers are designed to work optimally with genuine HP cartridges, which ensures the best print quality, reliability, and protection for the printer hardware. While some countries have “right to repair” or consumer protection laws, HP printers are not required to guarantee full functionality with third-party cartridges, especially in cases where a subscription-based or setup cartridge is involved.

Once the printer setup is completed using genuine HP cartridges, it is sometimes possible to use third-party cartridges afterwards. However, there are a few important considerations:

• The printer may not recognize or allow subscription-based cartridges that were not activated under your account.
• Using non-HP cartridges may limit certain features, such as ink level monitoring, automatic alerts, or firmware updates that interact with cartridge chips.
• If you wish to try third-party cartridges after setup, you can do so, but functionality and print quality cannot be guaranteed by HP.

In short, completing setup with genuine HP cartridges ensures your printer is fully functional and avoids activation errors. After that, you can experiment with other cartridges if you choose, understanding the potential limitations.

We appreciate your understanding and your choice to keep your printer running smoothly.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat