HP Officejet 9010 Factory Reset

[CliffMK]

I am having problems with my Officejet 9010 Printer and want to do a full factory reset.

I have found out how to get into support menu and have found reset items, but there no option for a full reset only a partial reset.

I have done this but it has not even reset the network setting. The administrator password has reset to the same as the PIN label. It keeps saying setup incomplete and I need to sign into my HP account, but there seems no where to do this in either app of web service. I also cannot set up scan to email as setting are rejected, possibly because I am not signed in.
Can anyone advise?

[Kuroi_Kenshi]

Hi @CliffMK,

Welcome to the HP Support Community! 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Kindly refer to the steps on this link to restore factory defaults.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,