HP Officejet 9020 - not recognizing margins properly (microsoft word)

[Nomim]

About a month ago my HP Officejet Pro just stopped recognising my margins correct when printing. It had been fine up until then.

It seems to ignore the tp margin and starts printing higher up (eg margin set at 15 cm, but starts the print at 10cm) and then leaves a bigger space at the bottom.

It is getting very frustrating. I have only had the printer for about 1.5 years.

Any ideas how to fix this?

[Dragon-Fur]

@Nomim 

Welcome to the HP Community.

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@Nomim wrote:

About a month ago my HP Officejet Pro just stopped recognising my margins correct when printing. It had been fine up until then.

It seems to ignore the tp margin and starts printing higher up (eg margin set at 15 cm, but starts the print at 10cm) and then leaves a bigger space at the bottom.

It is getting very frustrating. I have only had the printer for about 1.5 years.

Any ideas how to fix this?

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15 cm = 5.9 inches

What have you tried so far to fix the issue?

Is the Full Feature Software / full driver printer software installed?  (HP Printer Assistant and HP Scan)

What is the size of the paper?

What is the orientation?  (Layout > Orientation)

The spacing is significant when the top margin is almost 6 inches.

Even just 10cm = 3.9 inches - still a very large top margin.

Are you trying to print a small table?  An embedded image?

What are the set / selected Margins (Layout > Margins)?  Custom (is likely at 15cm), Normal, Narrow?

Top / Bottom / Right / Left ?

What if?

If the margin is actually supposed to be 15mm = 0.59 inches

Check the Document Scale setting in Word ...

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Trouble with labels and possibly with other documents that include mixed content types:

Document Scale

There is a setting in Word that will "scale" a document for Letter / A4 paper.

If you are having alignment issues with your document (for example, labels), UNCHECK this setting.

When printing directly from within Word

Setup:

Word > File > Options > Advanced

In Section Print (about 2/3 of the way down)

UNCHECK "Scale content for A4 or 8.5 x 11" paper sizes

Click OK to save changes

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HP OfficeJet Pro 9020 All-in-One Printer 

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