HP Officejet 9025e specific driver

[sunflower261]

Moved to a new Microsoft Surface.  This one is ARM64 based.  When I download HP Smart, it used the generic "HP PCL3 A-size Printer Class Driver" rather than the "HP OfficeJet Pro 9020 series PCL-3" driver which has much more control.  How do I get it to use the more specific driver?

[VikramTheGreat]

Hi @sunflower261,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you are looking for the drivers. To help better, could you please confirm whether you are specifically looking for: The driver for the HP OfficeJet Pro 9025e, or the broader HP OfficeJet Pro 9020 series PCL-3 driver package? 

On ARM64-based Windows systems, HP Smart sometimes installs the generic “HP PCL3 A-size Printer Class Driver” automatically instead of the full-featured OfficeJet driver. This is commonly related to ARM64 driver compatibility limitations within Windows and HP Smart.

Please try the following steps:

1. Remove the Current Printer 

• Go to:  
  • Settings → Bluetooth & devices → Printers & scanners 
• Remove the current HP printer.
   

2. Remove the Existing Driver 

• Search Windows for: 
  • Print Server Properties 
• Open it → Drivers tab 
• Remove:  
  • HP PCL3 A-size Printer Class Driver 
  • Any old HP OfficeJet entries.
     

3. Restart the Surface
 

4. Download the Correct HP Driver/Software
For the 9025e: HP OfficeJet Pro 9025e All-in-One Printer Software and Driver Downloads | HP® Support

HP Officejet 9020: HP OfficeJet Pro 9020e All-in-One Printer series Software and Driver Downloads | HP® Support
 

5. Add the Printer Manually by IP
Instead of allowing Windows automatic setup: 

• Go to:  
  • Add Printer → The printer I want isn’t listed 
• Select:  
  • Add a printer using TCP/IP address 
• Enter the printer IP address manually.
   

6. During Driver Selection
If Windows still selects: 

• “HP PCL3 A-size Printer Class Driver” 

try:

• Windows Update inside the printer driver selection window, 
• Then look for: 
  • HP OfficeJet Pro 9020 series PCL-3 

If the full PCL-3 package still does not appear, this may be due to limited ARM64 native driver support currently available through HP Smart on Snapdragon/ARM devices.

I hope this helps.

Take care and have an amazing day!

[sunflower261]

Thanks for your response!  It is a 9025e.

I ended up with the same generic driver.  I have some follow up questions.

In this section of your response:

• 6. During Driver Selection
  If Windows still selects: 

  • “HP PCL3 A-size Printer Class Driver” 

  try:

  • Windows Update inside the printer driver selection window, 
  • Then look for: 
    • HP OfficeJet Pro 9020 series PCL-3 

  If the full PCL-3 package still does not appear, this may be due to limited ARM64 native driver support currently available through HP Smart on Snapdragon/ARM devices

I didn't understand this part.  The HP Smart App doesn't give you a prompt during this time of the set up that would have allowed me to do a "Windows Update inside the printer driver selection window"

Maybe I didn't understand this step.  How do I get to the "printer driver selection window"

[VikramTheGreat]

Hi @sunflower261,

You are correct. HP Smart itself does not usually present the “printer driver selection window.” That part happens through the manual Windows printer installation process rather than through the HP Smart guided setup.

Please try the following steps to reach the driver selection window manually on your ARM64 Surface device:

1. Remove the Existing Printer 

• Go to: 
  • Settings → Bluetooth & devices → Printers & scanners 
• Select the HP 9025e 
• Click: 
  • Remove device
     

2. Open Manual Printer Add 

• Go to: 
  • Control Panel → Devices and Printers 
• Click: 
  • Add a printer
     

3. Stop Windows Automatic Detection
When Windows searches and does not find the correct driver: 

• Click: 
  • The printer that I want isn’t listed 

This is the important step that opens the manual setup path.
 

4. Add Printer Manually
Select: 

• Add a printer using a TCP/IP address or hostname 
• Click Next
   

5. Enter Printer IP Address
You can find the printer IP from: 

• Printer touchscreen: 
  • Wireless → Network Information
    or from your router device list. 

Enter the IP address and continue.
 

6. This Opens the Driver Selection Window
You should now reach the screen titled something similar to: 

• “Install the printer driver” 

This is the window I was referring to earlier.

I hope this helps.

Take care and have an amazing day!

[sunflower261]

Thank you again for responding.  That got me to a broader set of drivers, but unfortunately nothing specific to the 9025e (or 9020 series).  I am trying to HP Officejet Pro PCL2 Class Driver vs the HP PCL3 A-size Printer Class Driver.  It improves, but does not fix, some of the margin issues I am having.  It is still very slow compared to how it worked on my previous PC.

Any idea when HP might release a 9020 series for ARM?  Any other suggestions?

Thanks again.

[VikramTheGreat]

Hi @sunflower261,

Thank you for the update and for taking the time to test the different drivers on your new ARM64-based Surface system with the HP OfficeJet Pro 9025e All-in-One Printer.

It does sound like you’ve already narrowed this down correctly. At the moment, ARM64 Windows systems can sometimes default to:

• HP PCL3 A-size Printer Class Driver
  or 
• HP OfficeJet Pro PCL-2 Class Driver 

instead of the full native:

• HP OfficeJet Pro 9020 series PCL-3 driver 

That can result in:

• Slower print processing, 
• Margin/alignment inconsistencies, 
• Reduced advanced print controls, 
• And limited feature support compared to traditional x64 Windows systems.
   

At this time, HP has not officially announced a release date for a dedicated ARM-native 9020 series full-feature driver package. Driver availability depends on:

• Microsoft ARM driver framework support 
• Windows Update certification, 
• And HP software validation/testing. 

Once HP releases an updated ARM-compatible driver package, it would normally become available through:

• HP Support Assistant, 
• Windows Update, 
• Or the HP app automatically. 

You can keep the system updated through:

• HP Support Assistant 
• HP App
   

For now, the best available workaround options are:

• Continue using the HP OfficeJet Pro PCL-2 Class Driver if it gives better formatting than the generic PCL3 class driver. 
• Try printing using: 
  • “Print as Image” (for PDFs), 
  • Or using the HP app directly for some document types. 
• If available, use: 
  • HP Universal Print Driver (PCL6/PCL5)
    to compare performance. 
• Connect via: 
  • Direct TCP/IP port instead of WSD discovery,
    which can sometimes improve print responsiveness on ARM systems.
     

If you would like, we can also help you:

• Configure the printer using a manual TCP/IP port, 
• Or test the HP Universal Print Driver to see whether it improves speed and margins further.

[sunflower261]

 HP OfficeJet Pro PCL-2 Class Driver - I don't see one of these.

I see:

HP Officejet Pro PCL3 Class Driver

HP Officejet Pro PCL3 Class Driver2

[VikramTheGreat]

Hi @sunflower261,

Thank you for getting back and letting me know.

Could you please help me with screenshots so I can try to find and get more help?

[sunflower261]

I don't know what exactly you want screen prints of...so I'm giving you screen prints of the Officejet Pro drivers that were not related to a specific product.  As I already mentioned, there isn't one for the 9025 or the 9020 Series.

[VikramTheGreat]

Hi @sunflower261,

Thank you for sharing the image. It looks like this issue will require remote assistance or a Live Lens session so an engineer can review the details more closely and properly troubleshoot the problem.

To provide you with the best assistance, we need to move this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience!