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‎10-18-2022 05:48 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2J4W0AV)
Operating System: Microsoft Windows 11

My new HP 15.6 inch laptop PC 15-e2000 will not enable me to print to my existing printer. No probs before with my previous PC or Android phones.  Cannot rectify, no matter how many times I 'forget' printer and reinstall!  please help

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-19-2022 03:01 PM

HP Recommended

Thank you @DanatHome ,

 

Then try to install the next driver:

>> Officejet 8020 - software for installation - Windows

 

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.

View solution in original post

1 person found this reply helpful
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4 REPLIES 4

‎10-18-2022 11:17 PM

HP Recommended

Hi @DanatHome ,

 

It will be nice to know your printer Model name to give you more information.

 

What is your printer model name ?

https://www.youtube.com/watch?v=viuSH3xK7VI&ab_channel=HPSupport

 

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No

‎10-19-2022 01:35 AM

HP Recommended

Hi FerRX, thanks for asking - it's a newly replaced HP OfficeJet Pro 8020e.

1 person found this reply helpful
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‎10-19-2022 03:01 PM

HP Recommended

Thank you @DanatHome ,

 

Then try to install the next driver:

>> Officejet 8020 - software for installation - Windows

 

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
1 person found this reply helpful
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‎10-19-2022 05:57 PM

HP Recommended

Thank so much, FerRX! Most helpful 😀

1 person found this reply helpful
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