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‎03-04-2020 03:25 AM

HP Recommended
Product: HP Officejet K7100
Operating System: Microsoft Windows 10 (64-bit)

Hello,  I've got a question about toolbox application. Is there a chance to using it in Windows 10 x64? I installed driver dedicated for Vista x64 (full install) - there is no driver fo Windows 10, Windows 7. After then I launched Toolbox in compatibility mode (Windows Vista) - it  doesn't show ink levels (Cannot monitor USB port, no two-way communication). When I send a command to printer (for example to print diagnostic page), the page is printing. Other documents too. There is a problem with receive informafion FROM printer.

Is there a solution of this problem?

Thank You for help and apologize for my poor English 🙂

Best regards,
tomusg
1 person had the same question
1 REPLY 1

‎03-06-2020 10:19 AM

HP Recommended

Hi @tomusg

Welcome to the HP Support Community. I'd be happy to assist you.

 

The printer driver for HP Officejet K7100 Printer is not available on the HP support site due to its age. The printer can be installed and the printing functionality will work using the Windows built-in driver. However, the toolbox option is limited only to the HP printer driver and may not work on Win 10.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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