HP Officejet Pro 276dw: Need to change the region code due to movement from China to Germany:

[Chriske1]

Hi, I moved from China to Germany. I have a  HP Officejet Pro 276dw and need to change the region code, the germna print cartridges are not working: error message incomaptible ink cartridges. I tried via support menu, but that has not worked. Need some code or hint, how to change.

Best

Chris

[Jay_G24]

Hi @Chriske1,

I'd like to help!

I understand you moved from China to Germany and the cartridges from Germany are giving you an error.

Please reach out to the HP Phone support team for assistance.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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