HP Officejet Pro 8210 Critical Error Firmware freeze

[Christina122]

I have tried every solution I can find online.  Critical firmware msg stays on printer screen.  Unplugging, rebooting, etc... does not kick it out of this error.  My computer can't even find the printer.  It worked okay for a month before the automatic firmware update attempt and then froze up.  Can't even do a factory reset.  Got any solutions?  

[Irwin6]

Hi @Christina122,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with printing on your printer.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Do you have the error messages on the printer control panel or the printer software?

- May I know which application are you using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer or router recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Christina122]

Replies to your questions in all caps below.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine). NO, THIS IS JUST A PRINTER, NO SCANNER CAPABILITY

To understand the issue and help you, please share the details listed below:

- Do you have the error messages on the printer control panel or the printer software?  PRINTER CONTROL PANEL

- May I know which application are you using to print?  NONE, CAN'T GET PAST PRINTER CONTROL PANEL ERROR MSG

- When was the last time your printer was connected to the network or working fine? A MONTH AGO

- Were there any changes made to your printer or router recently?  NO

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?  WINDOWS PC

[Irwin6]

Hi @Christina122,

Thank you for sharing the above information.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to restore factory defaults.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support