HP Officejet Pro 8600.exe does not run on windows 10

[ahmmetwally]

Hi there,

HP Officejet Pro 8600.exe does not run on windows 10. It was running normally on Windows 8.1.

I can print and scan normally via HP Smart. But I need to use the printer's dedicated software.

Please, this issue is widely complaint about in the community without any working response from your side.

Thank you for your help.

[sandytechy20]

@ahmmetwally

Welcome to the HP Forums. I would be happy to help you with your HP Officejet Pro 8600 Printer. I understand that you are getting HP Officejet Pro 8600.exe does not run on windows 10 issue and already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Uninstall the printer software and install the printer with windows built in drivers.

Watch this YouTube video to uninstall the printer software.

You can also refer this document for more steps.

Install the printer with windows builtin driver.

You can refer this YouTube video to install the printer.

For more steps refer this HP Document.

Let me know if that helps.

Cheers.

[SerSx1]

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/HP-OfficeJet-Pro-8610-Win10-installation-...

[ahmmetwally · Accepted solution]

Thank you for your reply and the attempt to help.
I troubleshooted the issue and it turned out that for unknown reasons the mshta.exe was rstericted under windows registry. I deleted this restoration and the application worked well.

What's really annoying me is that after each restart the mshta.exe get restricted again and I have to delete it every restart!

I don't think it's a malicious or malware as I have Norton activated and licensed on my PC.

Maybe windows 10 restricts it by default along  with powershell file too. Will try to figure it out.

Thanks and I hope this thread will be a guide for other users who are experienceing same issue with windows 10.

[sandytechy20]

@ahmmetwally

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is resolved.

Feel free to contact us in feature if you need any assistance.

Cheers.

[Fritz00]

I am using Windows 7 (64 bit) and have a similar problem.  Even trying the original driver on the CD that came with the printer, the setup message states that the connection cannot be  found.  However, the HP Officejet Pro 8600 is listed in my laptops Devices & Printers.  I even switched from the USB cable (directly plugged into the laptop) to an Ethernet cable plugged into my Netgear router. 

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you